Friday, December 07, 2007

The Shoddy Shop

Stopped in to the Body Shop on my way today. Used to be you could rely on that place to be making an effort to do the right thing. Today I discovered:

1. Prices have gone up massively. Used to be reasonable, now £11 for a lipstick.

2. They don't really do recycling any more. You used to be able to bring containers in for a refill, which saved some money, but they don't do that any more. They weren't even sure if they could recycle bottles if I brought them in.

3. Almost every purchase comes with a free gift - a bag containing at least four small items, loads of packaging for very little impact. Would be much better to give away a single bottle of something as a gift (or keep prices lower and drop the freebees).

4. Tons of pressure on customers to hand over personal data. Savings and more free gifts if you give your name, address, phone, number, DoB, email, etc.

5. Pushy shop staff. I was asked six times in ten minutes if I wanted any help. Even when I said "no thanks", they persisted. "Just checking out the scents?", "Just looking for Christmas presents?", they'd get on very well with my Granny actually (sorry Gran).

6. Poorly informed staff. One member of their team told me "If you get a second home fragrance you'll get a free gift". I didn't buy any home fragrance but I still got a free gift. And when I asked at the till if there was another gift with home fragrances I was told "no".

7. Not enough till staff. Four empty tills versus one staffed till - this is supposed to be Christmas holiday season! So six members of staff wandering about annoying customers and no-one to serve them once they've been harassed into buying whatever they didn't really want. And given that each customer reaching the tills has to be given a free gift, told if they're missing out on a free gift and offered a Love Your Body loyalty card which is then filled in at the till, this meant a line had formed more than ten customers long.

Ho hum, I guess corporate overpriced goods and bad service is reaching places previously thought to be out of bounds.

2 comments:

Anji said...

I have to say since they were taken over by L'Oreal I've felt quite uncomfortable in the place. I also discovered that their products aren't as natural as they'd have you believe which doesn't help. Thank goodness for Lush.

UneFemmePlusCourageuse said...

Oy. I hate stores like that.
Particularly the repeated inquiries of desired service followed by the lack of available cashiers.